New services for VELDT LUXTURE “Online Concierge” and “Custom Order Service” are now available!


On May 20, 2021, VELDT launched a new service called “Online Concierge”.

A concierge with a wealth of product knowledge will introduce products directly to you via video call. This service is free of charge, and is available to anyone who wishes to learn how to operate a smartwatch. Please take this opportunity to experience the quality of LUXTURE.

In addition, we will launch a new “Custom Order Service” on June 16. You can order your very own smartwatch by combining your favorite watch and band on the website. Please feel free to inquire about custom orders at the Online Concierge.

Online Concierge Hours: 10:00 ~ 19:00 (by appointment only, excluding weekends and holidays) 

Video Calling Tools: Zoom (Teams, Google Meet, etc. are also available) 

*Please consult with us if you would like to book an appointment outside of the normal working hours.

*Depending on the chosen video call tool, you may need to download or create an account in advance.

Online Concierge

Custom Order